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Case Study
NDIS / Support Services
Elevated Living Support
In 2021, Josh Arnold founded Elevated Living, taking his deep experience in the NDIS disability care sector into something truly unique. After years of working with larger organisations, Josh set out to build a support provider with a difference.
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Participant enquiries
The challenge —
The project.
Elevated Living is grounded in person-centred support, meaning that every individual’s needs, preferences and goals are not only understood, but they are prioritised at every level of the organisation. This approach ensures care that feels personalised, respectful, and empowering.
Our approach —
5 moves, in order.
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01
Discover
Workshop to understand the business, customer and current website performance. Audit existing content, traffic and conversion patterns.
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02
Strategy
Information architecture, page structure, content priorities and design direction agreed before any visual work begins.
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03
Design
Custom design rounds in Figma with collaborative feedback. Brand voice, typography and visual system locked down per spec.
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04
Build
Hand-coded build with SEO foundations baked in. Content loaded, analytics wired, performance optimised before launch.
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05
Launch
Pre-launch QA, owner training, smooth go-live, and post-launch performance monitoring across the first 30 days.
A look inside —
The work, in progress.
"
"Caffeinated took the time to understand our business properly. The new site reflects what we actually do — and it brings in enquiries every week."
— Owner, Elevated Living Support
The results —
A site that matches what they do.
The new site launched with a faster page-load time, properly-structured content, and a clear path to enquiry. Owner feedback has been overwhelmingly positive.
