Reviews acquisition, response strategy, listing monitoring, and the proactive work that keeps your business looking the way you want it to look online.
Every Caffeinated Reputation Management engagement ships with the full stack — no surprise add-ons, no upsells, no nickel-and-diming.
One fixed-price quote covers everything below.
Automated review request flows triggered by completed purchases or services. Respects platform rules (and AHPRA, for regulated industries).
Every review responded to within 24 hours by a real human — using your voice, following your guidelines.
Tracking your business across Google, Facebook, TrueLocal, Yellow Pages, ProductReview and 20+ other platforms.
When something goes wrong — bad review, negative coverage, social pile-on — we have a playbook for measured response.
What appears when someone searches your business name. Optimising the first page so prospects see what you want them to see.
Reviews collected, average rating shift, response rate, and competitor benchmarking — every month, plain English.
A proven process refined across 100+ engagements. Clear deliverables, clear sign-offs, no surprises.
Baseline reputation across every platform, response rate, rating distribution, recurring themes in feedback.
Review acquisition flow live, response templates approved, listing claims and corrections completed.
Ongoing review collection at scale. Average client adds 20+ reviews per month within 90 days.
Every review (positive and negative) responded to within 24 hours, always.
Monthly review of themes — what customers love, what they don't, fed back to your operations team.
The questions we get asked the most. Don't see yours? Just ask.
Ask us anything ›Only the platforms can remove reviews, and only if they breach their guidelines (defamation, conflict of interest, off-topic). We flag clearly-fake or guideline-breaching reviews on your behalf. We don’t do anything shady.
Yes — with one important caveat. AHPRA prohibits using patient testimonials in advertising regulated health services. Our medical review strategy is structured to comply: reviews stay on Google/Facebook, never embedded in your website or advertising.
From $600/mo for single-location businesses up to $2,800/mo for multi-location with high review volume. Always month-to-month.
